Contact information
Contact Royal Roots™
We’re Here to Help
Thank you for choosing Royal Roots™.
Whether you have questions about our products, an existing order, shipping, or general inquiries, our team is here to assist you. We are committed to providing exceptional customer service and making your experience with Royal Roots™ as smooth as possible.
Customer Support
For product questions, account assistance, website support, or general customer service:
Email:
support@royalrootswellness.com
Order Support
For questions regarding:
- Existing orders
- Shipping updates
- Tracking information
- Damaged shipments
- Incorrect items
- Order-related concerns
Please contact:
Email:
orders@royalrootswellness.com
General Information
For:
- Business inquiries
- Media requests
- Partnership opportunities
- Wholesale inquiries
- General questions
Please contact:
Email:
info@royalrootswellness.com
Business Hours
Monday – Friday
10:00 AM – 6:00 PM Central Time (CT)
Saturday & Sunday
Closed
PHONE NUMBER:
ADDRESS:
1802 Pleasant Valley Rd
Ste 400 #3224
Garland, TX 75040
Response Time
We strive to respond to all inquiries within 1–2 business days.
Business days include Monday through Friday and exclude weekends and recognized holidays.
Response times may be longer during:
- Company holidays
- Promotional events
- Product launches
- High-demand periods
- Unexpected increases in customer inquiries
We appreciate your patience and will respond as quickly as possible while maintaining the exceptional level of customer service that Royal Roots™ is committed to providing.
Before Contacting Us
To help us assist you as quickly as possible, please include:
- Your full name
- Your order number (if applicable)
- A detailed description of your question or concern
- Photographs of the product and shipping package (for damaged or incorrect orders)
Providing complete information allows us to resolve your inquiry more efficiently.
Perishable Product Support
If your inquiry involves Sea Moss Gel or another perishable product:
- Contact us within 48 hours of the documented delivery date.
- Include clear photographs of the product and packaging.
- Follow all product care and storage instructions immediately upon delivery.
Please note that Sea Moss Gel is a Final Sale product and must be refrigerated immediately upon receipt. Any replacement product or Royal Roots™ store gift card for verified fulfillment errors is provided solely at the discretion of Royal Roots™. Cash refunds are not issued.
Stay Connected
Follow Royal Roots™ for wellness education, botanical insights, product launches, exclusive offers, and community updates through our official social media channels.
Thank You
Thank you for trusting Royal Roots™.
We appreciate the opportunity to serve you and look forward to supporting your wellness journey with premium botanicals, trusted quality, and exceptional customer care.