Refund policy
Royal Roots™ Refund Policy
Effective Date: August 2, 2026
At Royal Roots™, we are committed to providing premium botanicals, herbs, sea moss, minerals, and wellness products that meet our quality standards. Every order is carefully inspected before shipment to help ensure it leaves our facility in excellent condition.
Because many of our products are natural, handcrafted, and/or perishable, all purchases are considered Final Sale.
FINAL SALE POLICY
ALL SALES ARE FINAL.
By placing an order with Royal Roots™, you acknowledge that you have read, understood, and agreed to this Refund Policy.
Except where required by applicable law, Royal Roots™ does not offer:
- Refunds
- Returns
- Exchanges
- Order cancellations after an order has been placed
Any accommodation provided by Royal Roots™, including but not limited to a replacement product or Royal Roots™ store gift card, is offered solely at the discretion of Royal Roots™, does not constitute an admission of liability, and does not waive or modify this Final Sale Policy for any future purchase.
Royal Roots™ reserves the right to deny any request that does not comply with this policy or where misuse, abuse, fraud, attempted fraud, chargeback abuse, or misrepresentation is suspected.
Damaged or Incorrect Orders
If you believe you received an incorrect item or your order arrived damaged during transit, you must contact Royal Roots™ within 48 hours of the documented delivery date.
Please contact either:
Customer Support
support@royalrootswellness.com
Order Support
orders@royalrootswellness.com
Please include:
- Your order number
- A detailed description of the issue
- Clear photographs of the product
- Clear photographs of the shipping package (if applicable)
Royal Roots™ will review each request individually.
If Royal Roots™ determines that a verified fulfillment error occurred before delivery or that the incorrect product was shipped, Royal Roots™ may, at its sole and absolute discretion, provide either:
- A replacement product, or
- A Royal Roots™ store gift card.
Cash refunds will not be issued.
Product Care & Storage
Royal Roots™ products are made using premium botanical ingredients that require proper care after delivery.
Customers are responsible for following all storage and handling instructions included with their order.
Failure to properly care for natural products after delivery may affect freshness, quality, texture, aroma, appearance, and shelf life.
Sea Moss Gel
Sea moss gel is a fresh, perishable product.
It must be refrigerated immediately upon delivery.
To preserve freshness and quality:
- Refrigerate immediately after receiving your order.
- Keep refrigerated until use.
- Use only clean utensils when removing product.
- Follow all storage and handling instructions included with your shipment.
Failure to refrigerate promptly or properly store sea moss gel may reduce product quality and shelf life.
Sea Moss Gel Final Sale Notice
ALL SEA MOSS GEL SALES ARE FINAL.
Due to the highly perishable nature of sea moss gel:
Sea moss gel is not eligible for refunds, returns, exchanges, or store credit, including but not limited to claims involving:
- Personal preference
- Taste
- Texture
- Aroma
- Natural color variation
- Delayed retrieval after delivery
- Failure to refrigerate immediately
- Improper storage
- Mishandling after delivery
- Natural spoilage after delivery
- Shipping carrier delays outside the control of Royal Roots™
- Weather-related delivery conditions
- Power outages after delivery
- Customer scheduling conflicts
Customers are responsible for monitoring shipment tracking information and retrieving packages promptly.
Once a shipment has been marked Delivered by the shipping carrier, responsibility for refrigeration, storage, handling, and product care transfers entirely to the customer.
Royal Roots™ is not responsible for deterioration, spoilage, or changes in product quality resulting from delayed retrieval, improper storage, failure to refrigerate, mishandling, or events occurring after confirmed delivery.
Even in situations involving sea moss gel, cash refunds will never be issued.
If Royal Roots™ determines that we shipped the incorrect sea moss product or another verified fulfillment error occurred before delivery, Royal Roots™ may, at its sole and absolute discretion, provide either:
- A replacement product, or
- A Royal Roots™ store gift card.
No other remedy is guaranteed.
Herbs & Botanical Products
Unless otherwise stated on the product label, dried herbs and botanical products do not require refrigeration.
To maintain freshness and quality, store products:
- In a cool, dry location
- Away from direct sunlight
- Away from excessive heat
- Away from humidity and moisture
- In their original packaging or an airtight container after opening, when appropriate
Customers are responsible for following all product care instructions after delivery.
Royal Roots™ cannot guarantee product quality when recommended storage or handling instructions are not followed.
Natural Product Disclaimer
Royal Roots™ products contain natural botanical ingredients.
Because natural ingredients vary by season, harvest, growing conditions, and processing methods, normal variations may occur in:
- Color
- Texture
- Aroma
- Taste
- Consistency
- Appearance
These natural variations are expected characteristics of botanical products and do not constitute product defects.
Such natural variations do not qualify any product for a refund, return, exchange, replacement, or store credit.
Digital Products & Digital Download Policy
Digital Product Refund Policy
Due to the immediate nature of digital delivery, all sales of digital products and digital downloads are final.
No refunds, returns, exchanges, cancellations, credits, or chargeback approvals will be provided for any digital product under any circumstances, including but not limited to:
- Accidental purchases
- Change of mind
- Purchasing the wrong product
- Failure to download
- Incompatibility with your device or software
- Lack of technical knowledge
- Failure to read the product description
- Duplicate purchases
- Failure to use the product
Please read each product description carefully before completing your purchase. If you have questions about a product, we encourage you to contact us before placing your order.
Personal Use License
Unless otherwise stated, all Royal Roots™ digital products are licensed for personal use only by the original purchaser.
Your purchase does not transfer ownership of the intellectual property.
You may NOT:
- Resell the product.
- Share the download with others.
- Forward, email, or distribute the files.
- Upload the files to websites, cloud storage, social media, marketplaces, or file-sharing platforms.
- Copy, reproduce, modify, or create derivative works for resale.
- Claim the content as your own.
- Transfer your license to another individual or business.
Each purchase grants a non-exclusive, non-transferable, revocable license for the purchaser’s personal use only.
Intellectual Property
All digital products, educational materials, templates, graphics, documents, downloads, branding, logos, and related content remain the exclusive intellectual property of Royal Roots™ Wellness and are protected by applicable U.S. and international copyright, trademark, and intellectual property laws.
Unauthorized reproduction, redistribution, resale, or commercial use is strictly prohibited.
Unauthorized Distribution
Royal Roots™ Wellness reserves the right to revoke access to any digital products without refund if unauthorized sharing, redistribution, resale, piracy, or other violations of this policy are identified.
We also reserve the right to pursue all available legal remedies to protect our intellectual property.
Need Assistance?
If you experience a legitimate technical issue accessing your purchased download, please contact our support team. We will gladly assist you with accessing the files. Technical assistance does not constitute eligibility for a refund.
Support@royalrootswellness.com
orders@royalrootswellness.com
Limitation of Liability
To the fullest extent permitted by applicable law, Royal Roots™ shall not be liable for indirect, incidental, consequential, special, or punitive damages arising out of or relating to the purchase, shipment, delivery, storage, handling, or use of any product.
Royal Roots™’s maximum liability for any approved claim shall not exceed the original purchase price of the affected product.
Governing Law
This Refund Policy shall be governed by and interpreted under the laws of the State of Texas, without regard to its conflict of laws principles.
Nothing in this policy is intended to limit or waive any consumer rights that cannot be limited or waived under applicable law.
Contact Us
For assistance regarding your order, please contact:
Customer Support
support@royalrootswellness.com
Order Support
orders@royalrootswellness.com