Shipping policy

Royal Roots™ Shipping Policy

Effective Date: August 2, 2026

Royal Roots™ is committed to carefully packaging and shipping every order with quality and care. This Shipping Policy explains how orders are processed, shipped, and delivered.

By placing an order, you agree to this Shipping Policy.

Order Processing

Orders are generally processed within 1–3 business days, excluding weekends, holidays, and unforeseen operational delays.

Processing time is separate from shipping time.

Orders placed on weekends or holidays will begin processing on the next business day.


Shipping Carriers

Royal Roots™ may ship orders using one or more of the following carriers:

  • United States Postal Service (USPS)
  • UPS
  • FedEx
  • DHL
  • Other reputable shipping carriers as needed

Royal Roots™ reserves the right to choose the shipping carrier that best meets operational and delivery needs.


Shipping Rates

Shipping costs are calculated at checkout based on factors such as:

  • Package weight
  • Package dimensions
  • Shipping destination
  • Shipping method selected
  • Current carrier rates
  • Fuel surcharges or other carrier-imposed charges, where applicable

Shipping rates are determined by the selected carrier and may change without notice.


Delivery Estimates

Delivery times are estimates only.

Royal Roots™ does not guarantee delivery dates and is not responsible for delays caused by:

  • Weather
  • Natural disasters
  • Carrier delays
  • High shipping volumes
  • Holidays
  • Mechanical failures
  • Labor disruptions
  • Customs processing (if applicable)
  • Incorrect shipping information
  • Events beyond our reasonable control


Customer Address Responsibility

Customers are responsible for providing a complete and accurate shipping address.

Royal Roots™ is not responsible for delays, returned packages, or additional shipping costs resulting from:

  • Incorrect addresses
  • Incomplete addresses
  • Invalid addresses
  • Apartment or suite numbers omitted by the customer

If an order is returned because of an incorrect address, the customer may be responsible for any additional shipping charges required to resend the package.


Tracking Information

Once your order ships, tracking information will be sent to the email address provided during checkout, when available.

Customers are responsible for monitoring shipment tracking and arranging to receive deliveries promptly.


Delivered Packages

Once a package has been marked Delivered by the shipping carrier, responsibility for the shipment transfers to the customer.

Royal Roots™ is not responsible for packages that are:

  • Lost after confirmed delivery
  • Stolen after confirmed delivery
  • Delivered to the address provided by the customer
  • Delayed in retrieval by the customer

If you believe a package was misdelivered, please contact the shipping carrier directly and notify Royal Roots™ so we can assist where possible.


Perishable Products

Certain products, including sea moss gel, require immediate attention upon delivery.

Customers are responsible for:

  • Monitoring shipment tracking
  • Promptly retrieving delivered packages
  • Refrigerating sea moss gel immediately upon delivery
  • Following all product care instructions

Royal Roots™ is not responsible for product deterioration caused by delayed retrieval, improper storage, failure to refrigerate, or customer handling after delivery.


Shipping Fees

Shipping charges paid at checkout are non-refundable once an order has shipped.

If a shipment is returned because of customer error (such as an incorrect address or failure to claim the package), the customer may be responsible for:

  • Additional shipping charges
  • Carrier return fees
  • Address correction fees
  • Re-shipping costs
  • Other carrier-imposed fees associated with the shipment


Refused Shipments

If a customer refuses delivery of an order for reasons other than verified shipping damage or a verified fulfillment error, the order remains subject to Royal Roots™’s Final Sale Policy.

The customer may be responsible for:

  • Return shipping charges
  • Carrier fees
  • Re-shipping charges
  • Any other applicable shipping costs incurred by Royal Roots™

Refunds will not be issued.


Shipping Damage

If your package appears visibly damaged upon delivery:

  • Photograph the package before opening it.
  • Photograph the contents immediately after opening.
  • Contact Royal Roots™ within 48 hours of delivery.

Email:

support@royalrootswellness.com

or

orders@royalrootswellness.com

Royal Roots™ will review each request individually. If we determine that a verified fulfillment error occurred before delivery, we may, at our sole discretion, provide a replacement product or a Royal Roots™ store gift card.

Refunds will not be issued.


Carrier Delays

Royal Roots™ is not responsible for delays caused by USPS, UPS, FedEx, DHL, or any other shipping carrier after a package has been accepted into the carrier’s network.

Carrier guarantees, if any, are subject to the carrier’s own terms and conditions.

 

Digital Products & Digital Downloads


All Digital Products and Digital Downloads sold by Royal Roots™ Wellness are delivered electronically. No physical product will be shipped or mailed.


After your purchase is successfully completed, your Digital Product or Digital Download will be sent to the email address provided during checkout. Your email will contain a link or instructions to access and download your purchased product.


Please ensure that you provide a valid and accurate email address when placing your order. It is the customer’s responsibility to verify that their email address is entered correctly.


If you do not see your download email shortly after your purchase, please check your Inbox, Spam/Junk folder, and Promotions folder (if applicable), as delivery times and email filtering may vary depending on your email provider.


All Digital Products and Digital Downloads are electronic purchases only. No printed materials, physical copies, CDs, USB drives, or other physical items will be shipped unless expressly stated on the product page.


If you experience difficulty locating or accessing your Digital Product or Digital Download, please contact Royal Roots™ Wellness Customer Support, and we will be happy to assist you with accessing your purchase.


International Shipping

If international shipping becomes available, customers are responsible for:

  • Customs duties
  • Import taxes
  • Brokerage fees
  • Government fees
  • Other charges imposed by the destination country

Royal Roots™ is not responsible for delays resulting from customs inspections or international shipping processes.


Governing Law

This Shipping Policy shall be governed by the laws of the State of Texas.

Nothing in this policy limits any rights that cannot legally be limited under applicable law.


Contact Us

For shipping questions, please contact:

Customer Support
support@royalrootswellness.com

Order Support
orders@royalrootswellness.com

General Information
info@royalrootswellness.com

Perishable Product Notice: Sea moss gel is shipped as a perishable product. Please ensure someone is available to receive and refrigerate your order promptly upon delivery. Orders left unattended after delivery are the customer’s responsibility.